Return and Refund Policy Sumi Art Supply

Payment

We accept all Major credit cards.  For Offline shopping, Please contact PIA for possible check and other payment methods, For intentional shipping has to be cleared before shipment is made. Returned check will be  charged $40.00 processing fee. Payments must be made at the time of  order. Corporate accounts carry net 30 days term. No C.O.D. shipment. 

Prices Subject to change without notice. We reserve the right to  correct typographical errors in our catalog and on the website. We will  contact you if price difference exceeds 10% of total sale price.  Washington residents are subject to 10.10% sales tax.

Assembly/Packaging

We pack all shipments with great care and triple security check. Due  to difficulty in packing rice papers, all papers orders require minimum  order of 10 (same or assorted). Be aware that rice paper may come with  folding lines but it doesn't affect quality of the paper at all. We may  ship paper in roll upon special request.

Returns

Request has to be made within 30 days after receipt of the  merchandises. Please call or email for instructions. Customers are  responsible for returning shipping costs. If return is a result of  customer order error, there's 10% restocking fee.

Shipping Charges

A New Flat fee for continental US, and Flat fee for Hawaii and Alaska be set. All International shipping charge needs to be calculated and paid in advance before shipment. Contact PIA at ask@paragonart.com for the shipping cost.

Back Orders

Occasionally we experience out-or-stock situations. Prices will be  adjusted and won’t be charged for a back order item. We will notify you  time frame of back order item(s) and ship out via surface.