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Payment
We accept all Major credit cards. For Offline shopping, Please contact PIA for possible check and other payment methods, For intentional shipping has to be cleared before shipment is made. Returned check will be charged $40.00 processing fee. Payments must be made at the time of order. Corporate accounts carry net 30 days term. No C.O.D. shipment.
Prices Subject to change without notice. We reserve the right to correct typographical errors in our catalog and on the website. We will contact you if price difference exceeds 10% of total sale price. Washington residents are subject to 10.10% sales tax.
Assembly/Packaging
We pack all shipments with great care and triple security check. Due to difficulty in packing rice papers, all papers orders require minimum order of 10 (same or assorted). Be aware that rice paper may come with folding lines but it doesn't affect quality of the paper at all. We may ship paper in roll upon special request.
Returns
Request has to be made within 30 days after receipt of the merchandises. Please call or email for instructions. Customers are responsible for returning shipping costs. If return is a result of customer order error, there's 10% restocking fee.
Shipping Charges
A New Flat fee for continental US, and Flat fee for Hawaii and Alaska be set. All International shipping charge needs to be calculated and paid in advance before shipment. Contact PIA at ask@paragonart.com for the shipping cost.
Back Orders
Occasionally we experience out-or-stock situations. Prices will be adjusted and won’t be charged for a back order item. We will notify you time frame of back order item(s) and ship out via surface.